Privacy policy

Last Updated - 06/02/2026

Captured Customs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Captured Customs is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card or debit card details, transaction details, payment method, and payment confirmations.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.

  • Communications with us including information provided when contacting customer support.

  • Device information including browser type, IP address, and other technical identifiers.

  • Usage information including how and when you interact with our website and services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically through your device when you use our Services, including via cookies and similar technologies.

  • From service providers who help us operate our business.

  • From partners or third parties.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve the Services
To process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and personalize your shopping experience.

Marketing and Advertising
To send promotional messages and show you relevant advertisements based on your interactions with our Services.

Security and Fraud Prevention
To protect accounts, prevent fraud, and ensure safe transactions.

Communicating with You
To provide customer support and maintain our relationship with you.

Legal Reasons
To comply with laws, respond to legal requests, and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information:

  • With Shopify and service providers (e.g., payment processors, shipping partners, analytics services).

  • With marketing partners for advertising purposes.

  • When you request or consent to the sharing of information.

  • With affiliates or within our corporate group.

  • In connection with a business transaction (such as a merger or sale).

  • To comply with legal obligations or protect our rights.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services. Information submitted to our store may be transmitted to and processed by Shopify and third parties located in other countries.

To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

You may also exercise certain privacy rights through the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may link to third-party websites. We are not responsible for their privacy practices, security, or content. Please review their policies before providing them with personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security system is perfect. We cannot guarantee complete security of your data.
We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access your personal information

  • Request deletion

  • Correct inaccurate information

  • Receive a copy of your data (portability)

  • Opt out of sale or sharing of personal information for targeted advertising

You may also opt out of marketing emails using the unsubscribe link in our messages. Transactional emails will still be sent when required.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your information outside your country of residence. Where required, we use approved legal safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.